Q Based on what you learned this week in your lesson, readings, and videos, describe what methods of conflict management you would employ to address this situation with the customer, Hisa, and the rest of your team. Instructions: In your post, briefly explain your responses to the following: 1. Which of the 5 conflict-management styles might you use in this situation? Is this style your typical conflict management style? Explain. 2. How would you address Hisa’s performance with her? What feedback might you give her? 3. Which approach (smoothing, yielding, or avoiding) might you use to deal with this conflict when you address the whole team? Explain what you might say regarding this incident. 4. What types of performance expectations might you develop to help make sure this kind of situation does not occur again? Please review the Discussion Board rubric A rubric will make sure you are contributing appropriately before submitting. It will show you how your instructor will grade you, based on how well you followed the instructions, following the guidelines listed under each section (e.g. Excellent/Proficient, Needs Improvement, etc.). If this is your first time using a rubric, please read about how it works: What is a Rubric?